Not receiving a reply from us?

 FAQ | Frequently Asked Questions

Occasionally we have people not receive our replies due usually to their not checking their junk folder (or other folders in the case of Gmail). Even good mail can go to junk mail, especial those that contain information related to shopping and buying things as this is one of the reasons for spam in the first place.

 You need to do this ...

Make sure you have allowed us time to answer, at busy times say allow 48 hours, then check if the email has gone to your JUNK/SPAM folder.

If it is not there please contact us again and then again check the junk mail folder. (And allow time for it to arrive).

If this does not fix the issue then there is possibly an issue with your email provider. You could ask them to fix but this is complicated, so we ask you to please contact us using a different email account.

 Why can't I email you directly
 Read about why and when/how we send orders
 Read about the five (5) release stages in detail