The five (5) Release Stages

Pre-Order Conditions

 FAQ | Frequently Asked Questions

This page explains the stages of release of NEW titles and the process of us receiving them and being able to send to you.

Also effectively WHY we cannot give order status updates except via the 'Release Status' Page(s).

We list 3 main stages of release. We cannot know nor tell you more than this.

 Red means the item is not released.
 Released and our order is on the way to us. (Note the 'and').
 Released and we have posted out ALL orders. (Note the 'and'). Once ALL pre-orders for ALL customers are sent out.

1.  Red means the item is not released.

All release dates are subject to change, and often do.
The products we sell are (mostly) NOT easy to obtain normal retail items. Our policy is NOT to guess.

So we cannot tell you when exactly a title will be released.

2.  Released and our order is on the way to us. (Note the 'and').

It is not possible to know in advance when a shipment will arrive to us.

3. We receive our order.

We unpack and begin to send orders.

It is not possible to say in advance how long this will take.
There is NO update to say when this occurs because too many think they know how long 'their' order should take to be packed and sent.
We will usually receive multiple new titles at one time and have hundreds of orders to be (very carefully) packed and posted.

4. We send your order.

We can't tell you in advance how long it will then take to arrive to you.

Email Notifications

Once we send an order there are three (3) email notices sent to you. Two directly from the shop and the third being a link to a tracking page.

These 3 notification emails come from ;

NOTE all are no reply. You cannot reply to these to contact us. Always it is via the Contact Us page.

No Reply @ ElvisPresleyShop.com <orders-no-reply@elvispresleyshop.com>

• Shop Invoice when you order.
• Order updated when we send an order (With tracking number and link)

Elvis Order | No Reply @ ElvisPresleyShop.com <orders-no-reply@elvispresleyshop.com>

• Order Tracking email. This will also give updates along the way. However you are usually best to enter the tracking number on your local post office website once it arrives for delivery.

Elvis Presley WebShop <tracking@shipstation.com>

• Order Sent email with tracking from the order management system we use

As always with such emails, you need to be aware they can go to the junk mail/spam folder.

5.  All orders have posted out.

We do this so if you see this status  and you have not been informed that your order has been sent (please check junk mail) you can then contact us.

Orders containing products marked 'pre-order' are not sent until all items are available except if you were to place a new order and we were sending that, if there are any items in other orders that we have in stock we would send those at the same time.

 Read our Conditions of Pre-order
 Read about why and when/how we send orders